Switch Connect Voice Connectivity for Microsoft Teams

Switch Connect’s Direct Routing integrates our Carrier-grade voice network and Microsoft Teams capabilities to give customers a complete Unified Communication Experience. Now, there is no need for customers to invest in expensive SBCs within the network to connect the voice to Microsoft Teams, with Switch Connect we handle this for our customers, all they need to do is select a voice plan.


  • Direct Routing enables Teams to make/receive calls to/from external customers via their existing corporate number ranges.
  • A seamless migration between Teams and the legacy PBX estate, analog endpoints and Contact Centre solutions, while maintaining functionality and user habits across all solutions.
  • Legacy PBX Phone systems can be decommissioned along with any unwanted legacy Voice services, once the migration from the legacy PBX to Teams is complete,. This provides an opportunity to consolidate PSTN connectivity and port to SIP Trunking.
  • Switch Connect’s Contact Centre and/or Call Recording solutions can be fully integrated into Teams,

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