About the Job: Customer Success Specialist

Switch Connect is an Australian provider of secure communications solutions for Microsoft Teams. We are one of a handful of Operator Connect providers in Australia and have global offerings in Europe, the USA and Asia. 

We are looking for a Customer Success Specialist to help our global partners resolve queries related to their customer’s Microsoft Teams and Teams Calling environment. 

The role will be based in our Head Office at Eight Mile Plains and you will be able to take advantage of our hybrid working privileges after a qualifying period. 

Training and development will be a core part of this role – you will have the opportunity to participate in company sponsored training, as well as helping our partners improve their knowledge of Microsoft Teams. 

You will be:

  • Managing the deployment of Teams Calling migrations and customer onboarding
  • Supporting the partners that engage us to help manage customer Microsoft Teams Calling environments, owning all tickets through to resolution 
  • Supporting the vendor infrastructure which powers our customer solutions
  • Monitoring critical applications 
  • Creating, maintaining, and updating internal documentation
  • Proactively looking for areas of improvement and making recommendations 

We will require you to have:

  • Australian citizenship or permanent working rights
  • Microsoft Teams Administrator Associate (MS-700) qualification
  • 5 Years relevant experience or additional qualifications in: 
    • Azure Active Directory
    • Office 365 
  • Australian citizenship or permanent working rights
  • Microsoft Teams Administrator Associate (MS-700) qualification
  • 5 Years relevant experience or additional qualifications in: 
    • Azure Active Directory
    • Office 365 
    • Microsoft Azure
  • Strong work ethic 
  • Some knowledge of telecommunications especially fixed voice carriage

Please email applications to careers@switchconnect.com.au

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